Code of Conduct

Eyes At Home Follows the domiciliary code of conduct.

Clinical

Patients will receive a sight test in accordance with the regulations, their individual needs and the duty of care and confidentiality of the optometrist towards the patient

Providers will utilise specialized portable equipment to enable the optometrist to deliver the best possible care to the patient consistent with the regulations

Where the environment or medical limitations of the patient make it impossible to include the full range of procedures, the reasons will be shown on the record card

Providers acknowledge that when supplying domiciliary services they are acting in a privileged position of trust. All providers will monitor and support any clinical staff with regular clinical governance reviews.

Preparation

NHS sight tests will be offered to those who cannot access community optical practices unaccompanied, as a result of mental or physical disability, as set out in the regulations

Eligibility for a domiciliary examination will be established and the reason noted on the record card, as will any eligibility for an optical voucher, as set out in the regulations

The provider takes responsibility for confirming that the venue complies with the regulations and that the address is the normal place of residence of the patient

Providers will respect the right of each patient to make their individual choice of provider for services and appliances.

Continuing Care

Spectacles dispensed will be fitted individually to patients and any tolerance problems will be addressed by suitably trained staff

Providers commit themselves to revisiting each patient for a further eye examination as indicated at their previous examination (subject to the patient /carers agreement)

Patients have a right to expect a high standard of continuing care which ensures that any follow-up care required or requested is provided efficiently and professionally

Providers have an obligation to ensure that, when a patient opts to be cared for by another provider, relevant information (eg spectacle prescription and date of last sight test) is made available to that new provider with the consent of the patient or the patients carer.

Communication

Providers will only recruit clinical personnel who possess the specialised communication skills and clinical skills necessary for domiciliary patients

Each patient will be treated as an individual throughout their care unless this is inappropriate and communication will primarily be with them

Carers and relatives will be involved where appropriate

Providers will provide a spectacle prescription or statement for each patient as required by the regulations and additionally (if relevant) will deposit further information with the home/carer, with the patients permission, to summarise the outcomes of sight tests.

General

Providers are committed to providing high quality, personalised and professional eyecare and optical services for housebound patients

Business will be conducted according to the statutory regulations currently in force, the GOS Terms of Service and with regard to peer group guidance

All providers agree not to supply concessionary optical services including sight testing services, optometric products or other inducements to the owners and staff of care homes

The competitive market is recognised as a positive driver of quality and patient choice and companies will not compete in ways that are inappropriate.

Providers apply a non-discrimination policy towards all patients in the supply of domiciliary services

Probity

Providers recognise the importance of probity within the NHS and are committed to
employing rigorous audit processes to ensure eligibility for NHS funding

Complaints

Any complaints about providers or allegations that a provider has fallen below the standards set out in this code should be addressed, in the first instance, to the provider, the relevant Primary Care Trust (PCT) or the Optical Consumer Complaints Service (OCCS). They can also be raised in confidence with the Domiciliary Eyecare Committee;

  • OCCS, P.O. Box 4685, London SE1 6ZB Tel: 020 7261 1017
    Domiciliary Eyecare Committee
    c/o Federation of Ophthalmic & Dispensing Opticians
    199, Gloucester Terrace London W2 6LD
    Tel: 020 7298 5151 – E-mail: andrew@fodo.com